Podcast: Customer Experience: Exceeding Your Customer’s Expectations

gothamCulture Podcast

In this episode, Chris Cancialosi interviews David Hicks, CEO of TribeCX.

People’s expectations of brands have increased, seemingly on a daily basis. Customers (and colleagues) expect a consistent high-quality experience no matter what kind of organization you work for. David discusses how to integrate customer experience into your company’s strategy and how to measure the ROI through metrics.

Released: March 25, 2020

Show notes: Dave refers to a book about how Net Promoter companies thrive in a customer-driven world The Ultimate Question by Fred Reichheld.

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Chris Cancialosi