Forbes: Cross-Training As The Best Defense Against Indispensable Employees

If one team member is unable to get his work done, another should be prepared to step up. So, consider cross-training as your best defense for unforeseen circumstances or relying too much on a sole employee. Not only is this level of strategic planning beneficial for organizational purposes, but it can also help the inner workings of your business. From increased sustainability to efficiency, cross-training ensures that your company — and its employees — will be able to handle whatever challenges may come its way.

If you’re not cross-training your employees, Chris suggests in this article that it may be time to start.

The Talent Retention Myth: A Devil’s Advocate Viewpoint

We hear it all the time, the continuous chatter of experts reiterating the same old talking points about what organizations need to do to retain and engage a younger workforce. All this talk got me thinking.

What if we got it all wrong? What if we are being held captive by our own beliefs and assumptions about the very nature and structure of work in today’s society?

Common thinking is that we, as leaders of organizations, should retain talent as long as possible in order to capitalize on things like organizational knowledge, relationships with co-workers and vendors and that, somehow, employees who stay with us will be eternally motivated and highly productive team members. We may also subscribe to the risk mitigation side of the argument, seeking to keep talent to avoid the costs, financial and otherwise, of having to recruit new talent to fill in the gaps that departing employees leave.

The issue with this philosophy is that we are basing these rationales on our own (older generational) beliefs that the longer the tenure of the employee the more productive, engaged and fulfilled they are. We equate tenure with loyalty and loyalty is a sought after attribute. Workers of the millennial generation, and younger, don’t necessarily view their experience with one employer from a permanence perspective. Instead, they move from job to job, and organization to organization, in a constant effort to find a place where they can make a meaningful contribution and develop.

What if, rather than trying our best to hold onto younger employees and satisfying our own needs, we redesigned work to be accomplished by people who would give us their all while they were with us, but who could also quickly and easily pass the knowledge onto new generations of employees when they moved on? Rather than fighting against the values and trends of the times, what if we embraced the values of younger generations and evolved the way in which we do business to capitalize on a more consistent stream of new and fresh viewpoints and ideas? What if, instead of spending mounting resources trying to retain talent, we used those resources elsewhere and flexed our way of thinking to thrive in a new age of business?

With the speed of change in organizations today, is the job even the same thing it was two or three years ago? One might argue that many jobs today evolve rather quickly and the gains of retaining talent are a bit overstated. Let’s think about re-designing work and re-shaping organizational cultures to take advantage of new talent that fills these roles over time.

5 Tips For Turning A Performance Deficit Into Your Company’s Best Year Yet

We all know that in a company’s big picture, consistently failing to meet performance goals can have dire repercussions. But falling short of these goals can also affect how a workplace functions on a day-to-day basis. Employees can lose passion for their work or even look for other, healthier companies. Their productivity is likely to fade alongside their enthusiasm.

That’s why it’s so important to keep on top of these performance failures and change course before small losses snowball into bigger ones. In this article, Chris Cancialosi discusses how you can take these failures and turn them into opportunities to make your company healthier and stronger.

Five Keys to Building a Healthy and Productive Virtual Culture

gothamCulture is a truly virtual work environment. With a team that is separated by geography and time zones, it is imperative to learn how to best work together in ways that help us live our value of Authentic Community. Here are a few of the tricks we’ve learned along the way

1. Use technology to your advantage

This seems like a no-brainer, but you would be surprised how challenging it can be to break people’s old habits to get folks to adopt new ways of using technology to get things done. We make a concerted effort to utilize chat and videoconferencing technology on a daily basis to help maintain and foster effective working relationships with staff and associates. Every effort is made to minimize the “space” between people.

2. Keep the team “up to speed”

In a fast-paced small business like ours, with team members who may be in a different city each night, it’s easy to get caught up in our own little worlds- working feverishly to provide top quality services to our clients. Based on feedback we received from our staff, we instituted structured, weekly team meetings where team members log into a Google Hangout from wherever in the world they may be to connect with the rest of the team. Everyone contributes to the weekly team meeting. We not only get a chance to give the team a feeling for the bigger picture, we are also able to identify areas of risk and reallocate resources in the short-term to ensure that all of our client engagements are executed flawlessly. Typical weekly meeting at gothamCulture.

3. Set rules of engagement for virtual work

In order to help expedite effective working relationships virtually, we recommend setting clear rules of engagement up front that team members can agree upon and to which they can hold each other mutually accountable. These norms may evolve over time as you refine the ways in which you interact virtually, but we’ve found that setting some ground rules at the beginning really helped us to bake virtual work into our culture in an effective way.

4. Be crystal clear about your purpose, mission, and values

We can’t overstate this enough. When all else fails, we know that our team members will know exactly where to spend their time and attention and how best to prioritize their workload. By ensuring clarity of purpose and alignment around what is truly most important to us as an organization, all team members can manage themselves to be most productive – even in the absence of direct and timely supervision. If you aren’t clear about who you are and where you’re going, how can you expect your employees to know where to focus their energies?

5. Find ways to encourage collaboration on project work

At gothamCulture, we are deliberate about structuring work in ways that force team members to collaborate across great distances. Not only does it result in higher work quality, but it also creates reasons for team members to interact in ways that they might not have otherwise done. These long-distance collaborations give newer members of the team a chance to learn from our more seasoned experts.