If one team member is unable to get his work done, another should be prepared to step up. So, consider cross-training as your best defense for unforeseen circumstances or relying too much on a sole employee. Not only is this level of strategic planning beneficial for organizational purposes, but it can also help the inner workings of your business. From increased sustainability to efficiency, cross-training ensures that your company — and its employees — will be able to handle whatever challenges may come its way.
If you’re not cross-training your employees, Chris suggests in this article that it may be time to start.
Culture Change is a Complex Process
Make sense of it with actionable advice from experts on the front lines.