Employee engagement has had quite a run in the spotlight and many organizations are intent on cracking the code to develop and sustain high levels of engagement that, in turn, drive other business performance outcomes.
Research suggests a direct connection between engaged employees and a variety of performance outcomes, including productivity, profitability, reduced turnover, and customer experience. Yet, sites like Gallup continue to report that only one-third of the global workforce is engaged at work.
There are multiple theories as to why employees may disengage with their employers, but my recent conversation with Mike Ettling, president of SAP SuccessFactors, shed light on a technological factor that I hadn’t previously considered.