No offense to your MBA, but you learned everything you need to know about being an executive in kindergarten. Business schools provide the strategies necessary to run companies, but true leadership comes down to understanding people.

Think back to your first day of kindergarten. Unless you were a wildly outgoing 5-year-old, you probably felt shy and scared. What if I don’t make any friends? What if the schoolwork is hard? What if I miss my mom? These anxieties aren’t all that different from those experienced by business leaders (aside from the mom part). The fix is the same as it was back then: Be brave. Walk into the room, do your best, and work to build new connections.

I’ve worked with numerous intelligent, capable executives who have years of relevant experience. They often suffer from insecurities that we all face at some point in our lives. One of the more common issues is imposter syndrome, which causes otherwise qualified leaders to struggle with the fear of being “found out.” This can cause people to question their every action and isolate themselves from colleagues.

Leaders who struggle with feelings of inadequacy are reluctant to confide in their peers. They stuff their feelings and eventually end up living in a lonely leadership fishbowl. Given that solitary leaders are less effective than their more sociable peers, their fears of falling short often come true.

Sharing your uncertainties is unbelievably liberating; it also humanizes you and lets your team know you care. Escape the leadership fishbowl by embracing your vulnerability.

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Not long ago, promotions went to employees with the most technical expertise. Companies bent over backward to gain specialized industry knowledge, so it made sense to promote based on its merit. But the times, as they say, are a-changin’. At a certain point in history, technical ingenuity began to take a back seat to interpersonal skills and emotional intelligence. In fact, a recent study by Harris Poll found that 77 percent of employers believe these “soft skills” are as important as talents directly related to specific job functions.

I witnessed this shift while working with one female executive who rose through the ranks to a senior position based on her technical prowess. Those skills opened numerous doors on her path to leadership, but she suddenly experienced a bit of a disconnect.

This new role put her in charge of a team, and her instincts took over when team members presented solutions to problems. She would fall back on her years of experience to provide better answers. This gradually caused employees to rely on her whenever they had problems instead of trying to solve them on their own. She continued to “show them the way” but soon faced resistance and plummeting morale — to the point that human resources received negative comments about her leadership style.

She had built her career on technical smarts, but her performance measure no longer relied on those abilities. Success was now achieved by her ability to build relationships, develop employees, and motivate a high-performing team.

In other words, she lacked what most modern companies crave: emotional intelligence.

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While power transitions can be volatile, a new leader can succeed by using strategies to keep everyone on the same page.

President Donald Trump’s transition to the White House has been a fascinating study in leadership turf battles. The businessman-turned-politician has kept several advisors close rather than embrace a traditional hierarchy.

The result – internal conflict among prominent figures vying for influence – isn’t exclusive to politics. When an agency we were advising was seeking a new leader, it tapped an internal executive for the interim but ultimately chose an external candidate. Unfortunately, he immediately faced overwhelming distrust and hostility.

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