In my work with leaders, a very common theme is the desire to enhance communication. This feeling often emerges from their own awareness and desire to improve the ability to have meaningful conversations with others

In essence, it involves finding their voice.

Finding that voice is not as easy as just speaking up. Nor is it staying quiet, or deciding that a conversation can wait. And most certainly it is not the act of simply connecting the brain to the tongue and letting it go to work.

Speaking is, actually, the last thing you do in the steps to find your voice.

So how do we find those steps? In coaching, we use inquiry to help the client discover the actions that might work for them. It’s a process of awareness-building and is dependent upon each person’s experience, capabilities and perspective – effectively, the client’s “reality” in relationship to others. Read More…

Did you ever contemplate what you know?

How about what you don’t know?

What tools do you use to build awareness in order to decide between the two?

I worked with a client a few years ago. Words come to mind to describe him, including cheerful, bright, and caring. And there was one other: Certainty.

For he was almost inevitably certain about the things of which he spoke.

Over time my client came to realize that certainty was a well-developed attribute that had often served him quite well – and that he had become so accustomed to using it that it became a habit, often using it outside his own awareness. When he did so, it cost him in a number of ways. But by expanding his range to sometimes opt for uncertainty as a choice, he became a better leader.

We all have times when we assume we know something when we actually do not. It can be through certainty or perhaps overconfidence in our own knowledge or abilities. And sometimes it even stems from our own ignorance of actually not knowing or admitting what we don’t know (Dunning-Kruger comes to mind here, but that is something to discuss another day).

“I don’t know,” is a phrase that takes courage to say, and yet it is so very liberating. For it allows us to be open to other ideas, new perspectives, and a new way of seeing the world. And it allows for learning and growth and also models a behavior for those around us.

Adam Grant in his work “Think Again,” challenges us to “Rethink” and to be curious about what we don’t know, not relying on our previous knowledge or biases.  “Rethinking” is described in the book as “the process of doubting what you know, being curious about what you don’t know, and updating your thinking based on new evidence.”

The challenge for each of us in our personal and professional life is to first realize that we can’t know everything. Despite continuous web-searching and media bombardment, the enormity of the material in existence simply does not make it possible. And yet we often fall into the trap – especially as a leader in a work setting, when we feel compelled to nod knowingly or express an opinion that comes across as a “fact.”

It might be ego. It may be that we are arguing against someone and want to be “certain.”  And it may well be that we fear being unknowledgeable to the professionals around us.

Yet when admitting that we don’t know, we can actually appear to be something else – curious, inquisitive, always learning, and vulnerable in admitting that we don’t know it all.

We have the ability to know what we don’t know.  It’s just a matter of saying it to ourselves with the confidence that comes from courage and vulnerability.

What a great step for each of us!

As leaders, we can sometimes overly focus our days on what we and our teams should accomplish.  We create strategic plans and then we devise action steps that will allow us to accomplish them.  Myriad “tasks” emanate downward to our teams and the work gets assigned and executed at the individual level. Or at least that’s the way it’s supposed to work.

And yet so often we hear from clients words like “But something is missing – my direct reports and colleagues just don’t seem to understand what we are trying to accomplish.”

I spoke to a client a few weeks ago who expressed frustration with the progress of his team.  “They know what to do, but I can’t figure out why they aren’t getting it done.”

We spent considerable time talking about the “what” he wanted his people to do.  He had repeatedly given detailed instructions to various team members, and yet the work, he felt, wasn’t fully embraced, understood, or ultimately accomplished.  I queried him about what each of those words meant to him and his team. Read More…

My apologies to the physicists who might be reading this. I’m no expert on quantum mechanics. But I am a lifelong learner.

So when I saw an article recently on “Heisenberg’s Uncertainty Principle,” I read further and learned about what is called the “Observer Effect,” which, in physics, is described as the disturbance of an observed system by the act of observation. I was fascinated that by trying to observe and measure particles or waves we actually change them.

I sat with that knowledge for a while and realized that it has applicability to how each of us interacts with others, with our environment, and even with our technology.  We human beings are always part of a system or systems. And when we enter a system, we change it. Sometimes that is with real intent but so very often it just happens without us noticing it.

We can’t change the Observer Effect, but knowing about it can help us understand how our teams, as systems themselves, function – with or without us.

A client was speaking with me the other day about developing his subordinates and the Observer Effect came up. He acknowledged that it existed and realized that any time he entered the system he would be changing its dynamics. That knowledge helped him as he talked about how to approach a goal of eliciting more independence from his people. The first step was to invite them to host their own meetings.

My client discussed a number of approaches: 1) He could attend the meetings and teach the individuals how he wanted them to work together; 2) He could invite everyone and then just sit in the background and watch; and 3) Alternatively, he could ask everyone to be there and not attend, providing some outcomes in advance that he’d like to see.

As we talked about his approaches, I asked him what he had done so far with his ideas. I was curious about his intent.

He thought about it for a while, paused, and said, “My intent is not to be so involved in every level of information and the decisions surrounding them. I want to be liberated from being the person who always has to be “in the know.” Instead, I’d like people to come to me only when they can’t solve the handful of dilemmas that they haven’t been able to work out together.”

The client went on, “If I can harness that intent, then my team grows in their capabilities and I get to expand my range in the process.”

“So, which of your three approaches do you favor?”, I asked.

“Well, probably a combination of the three because I need to set the stage for my people, communicate my intentions to them, and then be ready to accept the outcomes they achieve.

Being in the room will affect the system, that I know, and then leaving them to work by themselves will let them achieve results without being observed.”

I paused for a moment and smiled, noting, “I think I’m hearing you say that you are seeking growth in those you work with so that you can become a better leader. You’re setting the stage within the system and then sitting back and letting it function on its own!”

It is instructive for each of us to know that there is such a thing as the “Observer Effect,” and it helps us realize that we have the opportunity as leaders to know and act upon it. We can’t be in the room – or “in the know”- all the time, and we can also set the stage at the same time without being there.

People are not exactly like waves or particles in quantum mechanics –we can adapt and change based on very real intentions – and yet knowing the Observer Effect helps us understand a bit more the wonderful complexity and diversity of this world – and ourselves.