It has happened to all of us.
There are various scenarios, but it can go something like this: we get a call from a co-worker who expresses concern about something we might have said or done. We immediately begin explaining the facts about what we were trying to accomplish, carefully going into full detail for the benefit of the other person.
Then you hear, “Wow, you sure sound very defensive,” or “I feel as if you are overreacting.” From there, things can go from bad to worse.
You hang up and shake your head, saying to yourself, “I didn’t intend for that to happen, but the other person should have understood what I was trying to say.” That feeling grows even more over time and a relatively small issue becomes an interpersonal concern for you and the other individual. Over more time a deeper resistance can build between you.
A number of clients have had this happen. What they learn in our coaching sessions is that their intentions sometimes do not match the outcome, or, in other words: “That didn’t work out the way I thought it would!” Read More…