It may not be intuitive to link something that is perceived to be as nebulous and qualitative as company culture to a quantitative, very nuts-and-bolts concept like internal business process. Surprisingly, these two concepts are much more interdependent than what meets the eye.
Internal business process is dependent on the thoughts, beliefs, norms, and behaviors of those tasked with adhering to it. On the other hand, company culture is woven into many aspects of an organization, including its systems and processes. Companies and teams with misaligned cultures can expect to experience more deviant behavior from their employees for a host of different reasons. This can include deviation from the norms surrounding internal business processes, where employees tend to complete tasks in their own way or build their own “way of doing things” altogether. If the culture is misaligned across the organization, shared accountability suffers and can perpetuate more variance in the way people accomplish their tasks. Read More…