Customer Experience Workshop July 23rd

Delivering customer experience excellence can be a challenge.

Get it right, and customer experience excellence can significantly improve performance for government agencies. It has been proven to increase revenue, enhance efficiency, and improve public image.

You are invited to join other senior leaders for a practical working breakfast on the critical role that customer experience plays in organizational performance. The event will be led by Senior Customer Experience Executives from DCAS contract holder gothamCulture and our partners at TribeCX.

You’ll emerge with:

  • Confidential Customer Experience Assessment
  • Customer Experience Capabilities Benchmarking Report
  • Practical Strategies to Improve Customer Experience Excellence in Your Organization

This workshop is limited to 60 registrants. The confidential customer experience assessment link will be live until 5:00 pm on July 5th. Please share this invitation with any colleagues or contacts who would benefit from this workshop!

Tuesday, July 23, 2019

8:00 am  – 11:00 am EDT

Metropolitan Tower, 146 West 57th Street, 7th Floor, New York, NY 10019

CLICK HERE TO REGISTER

gothamCulture Partner and Founder, Chris Cancialosi, to Support at 2019 Society for Industrial and Organizational Psychology Early Career Practitioner Consortium April 3, 2019

SIOP 2019

New York, NY – gothamCulture Partner and Founder, Chris Cancialosi, will support at the 2019 Society for Industrial and Organizational Psychology (SIOP) Early Career Practitioner Consortium in Washington D.C. on April 3, 2019. SIOP’s Early Career Practitioner Consortium is a one-day career development experience for early career I-O professionals who work in non-academic settings. For more information about the conference click here.

SIOP is the premier membership organization for those practicing and teaching I-O psychology. While an independent organization with its own governance, SIOP also represents Division 14 of the American Psychological Association and is an organizational affiliate of the Association for Psychological Science.

Chris Cancialosi is a recognized expert in the fields of leadership and organizational development, with a focus on the role of leaders in shaping high-performing cultures. Chris has worked with senior leaders across industries and sectors to design and deploy organizational transformation processes aimed at creating and sustaining effective large-scale change. Chris is an experienced advisor and executive coach with a reputation for providing critical insights and engaging customized solutions; he effectively combines his operational field and entrepreneurial experience with his knowledge of organizational psychology to provide unique practical support to his clients as they navigate today’s business landscape.

gothamculture Recognized By Entrepreneur Magazine’s Inaugural E360 Performance Index

gothamculture Named One Of The “Best Entrepreneurial Companies In America” By Entrepreneur Magazine’s Inaugural E360 Performance Index

New York, NY, October 21, 2015 gothamCulture, an organizational development consultancy based in New York City was recently recognized as one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine’s Entrepreneur360™ Performance Index, a premier study delivering the most comprehensive analysis of private companies in America. Read More…

gothamCulture Named to Inc. 5000 List of Fastest Growing Companies

gC_2332New York, NY, Aug. 12, 2015 / — gothamCulture, an organizational development consultancy based in New York City announced today that Inc. magazine has named it one of the Top 5000 Fastest-Growing Private Companies in the country.

This is the first year that gothamCulture has been recognized for growth by Inc. and is the first member of the Inc. Military Entrepreneur Program ever to receive this honor. gothamCulture earned the 2332nd overall ranking; recognized for significant growth over the previous three years. In that time, gothamCulture more than doubled its staff and revenues. Read More…

gothamCulture LLC and TBMG Join Forces

gothamCulture LLC and The Bradford Management Group, Inc (TBMG) are pleased to announce that they have signed a merger agreement. “We are thrilled to join forces with TBMG. Their approach and unique service offerings in strategy development and process improvement will help to provide more robust solutions to our clients” said Brian Glaser, Managing Partner and Founder of gothamCulture. Read More…

4 Reasons Why Your Safety Policies Fail — And Why Culture Is the Culprit

There’s a lot of talk these days about creating a “safety culture,” but, as Chris Cancialosi writes in his latest LinkedIn post, it’s better to develop a high-performance organization (and the safety will follow). A quote:

“Companies that really want to reduce the amount of risky operational behavior must realize that the culture they create — not only the safety policies — drives employees’ behavior. Then, they must evolve their culture to value and reward employee behaviors that drive safe performance.”

Read More…

3 Traits Leaders Need to Shape a High-Performance Culture

The three traits that leaders need to drive a high performing company culture are unveiled in gothamCulture’s latest article on linked2leadership.com. Today’s article reveals a ‘craving for data’ about your company’s past, present, and future as one of the key leadership traits linked to healthy organizational cultures. Visit http://linked2leadership.com/2013/10/08/3-traits-leaders-need-to-shape-a-high-performance-culture/ to learn the remainder of the trifecta and gather tips about how to develop these traits. Read More…

Transforming Underperformers

HR.com recruited gothamCulture’s Chris Cancialosi to weigh in on a hot topic for leaders – employee performance. The blog, “Understanding the Why: How to Turn an Underperformer into a Top Performer”, launched today on HR.Com. A company’s people drive high or low performance, and gothamCulture gets to the root of underperformance in the latest HR.com blog.

gothamCulture offers six straightforward steps for transforming your company’s underperformers into top performers. According to Chris, individual underperformance is often a symptom of a company’s process or structural issues. The blog emphasizes focus on root causes in the organizational system rather than individual remedies.

gothamCulture supports full-spectrum change efforts from vision and strategic planning through instructional design. gothamCulture offers increased alignment, engagement, and support for their government, public, and private clients. For more information, visit www.gothamculture.com. Follow us on Twitter @gothamCulture.

Extreme Makeover: Business Edition!

Chris Cancialosi shares his thoughts on the some of the tell-tale signs to look out for that could prevent organizations from failure. He provides warnings to heed, and some specifics around righting the ship should these issues be present. Check it out here!

gothamCulture supports full-spectrum change efforts from vision and strategic planning through instructional design. gothamCulture offers increased alignment, engagement, and support for their government, public, and private clients. For more information, visit www.gothamculture.com. Follow us on Twitter @gothamCulture.