Mosaic Performance Framework Research

If you are interested in learning about the research that shaped our conceptualization of the Mosaic Performance Framework and our Culture Mosaic, please refer to the references below:

References:

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Appiah-Adu, K., & Singh, S. (1999). Marketing culture and performance in UK service firms. The Services Industry Journal, 19(1), 152-170. doi: 10.1080/02642069900000009

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Denison, D. R., Janovics, J., Young, J., & Cho, H. J. (2006). Diagnosing organizational cultures: Validating a model and method. Ann Arbor, MI: Denison Consulting. 

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Deshpande, R., Farley, J. U., & Webster, F. E., Jr. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing, 57, 23-27. 

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Gillespie, M. A., Denison, D. R., Haaland, S., Smerek, R., & Neale, W. S. (2008).  Linking organizational culture and customer satisfaction: Results from two companies in different industries. European Journal of Work and Organizational Psychology, 17(1), 112-132. doi: 10.1080/13594320701560820

Gillet, E., & Stenfert-Kroese, B. (2003). Investigating organizational culture: A comparison of a ‘high’- and a ‘low’-performing residential unit for people with intellectual disabilities. Journal of Applied Research in Intellectual Disabilities, 16, 279-284. doi: 10.1046/j.1468-3148.2003.00170.x

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