Considering a Mass Layoff? You Might Be a Knuckle-Dragger

Considering a Mass Layoff? You Might Be a Knuckle-Dragger

It amazes me how many executives are knuckle-draggers. A knuckle-dragger, for purposes of this conversation, is someone who is unintelligent (or makes unintelligent decisions) and is stuck in the past, promoting and using antiquated and ineffective methods.

This is the person who is still wandering out of his/her cave with a club in search of something to knock in the head and eat for dinner. There isn’t a lot of thought that goes into a knuckle-dragger’s actions. In an office environment, it is the executive that screams at people when they make mistakes. Or a C-Suite that performs mass layoffs.

Yep, I said it. If you do mass layoffs, you are a knuckle-dragger.

According to CNBC, in January of this year, layoffs surged to a 6 month high. Over 75,000 planned job cuts by US-based companies were announced last month. That’s 200% more than December, and 42% higher than this time last year. Two of the major contributors are Wal-Mart and Macy’s, cutting 16,000 and 4,820 respectively.

People try to justify mass layoffs by talking about the good of the company, looking out for shareholders, blah, blah, blah. Here’s what they don’t tell you: They are laying off people because of their failure. Simply put, most executives rely on mass layoffs to compensate for their inability to lead properly and make the right decisions.

A great example is Al Dunlap, aka “Chainsaw Al.” He was famous for downsizing. Everyone thought his methods caused companies to become successful by “cutting the fat.” However, what people didn’t realize was his turnarounds were elaborate frauds. When Sunbeam brought him in to solve their financial issues, he downsized. Sunbeam went bankrupt, and he was caught trying to engineer an accounting scandal.

The Myths and Realities of Mass Layoffs

The simple truth is that downsizing and mass layoffs are BAD for your company. They will give you an uptick in profits at the end of the year if done at the proper time, but they are not a viable long term solution. In fact, in the long term they are detrimental to the sustainability of your company. Here are four myths and realities about layoffs:

Improving Productivity

Downsizing and mass layoffs are thought to improve the productivity of the organization. It supposedly motivates employees (which we will talk about later), consolidates resources, and makes the organization leaner.

But the simple truth is that organizations aren’t any more productive after a mass layoff than they were before it. The budget sheet looks better because there are less expenses, but productivity doesn’t increase. In fact, studies show you are likely to see a drop in productivity in the short and long term. Here’s why: When an organization has a mass layoff, they usually don’t determine who are the talent players (often because the people making the decision have no idea who they are laying off). So they choose some metric, and get rid of people using that.

Because they are only measuring performance based on a single factor, they get rid of both talented and untalented employees. The result is a smaller workforce, not a more productive one. Often mass layoffs cause employees to look for work elsewhere. Would you want to work where you could get laid off any minute? Usually, the better employees get hired at other places and leave. Once this happens, the level of talent at your organization actually decreases.

Motivating the Workforce

Downsizing and mass layoffs are thought by some to motivate employees. They don’t motivate, they distract. Think about it. When a company has a mass layoff, it causes widespread uncertainty and fear. Every employee wonders if they are the next to go. While they might work a bit harder for a short time, they are constantly worried about losing their job.

At best, mass layoffs motivate your most talented employees to look for jobs elsewhere.

Solving Financial Issues

Many people think mass layoffs will solve an organization’s financial problems. But rather than actually solving the problem that caused the budget shortfall, layoffs are usually used to offset it. An organization fires a large amount of people to help their budget and then, as things seem to get better, they hire all these people back until they are in the same spot they were in to begin with. 3-5 years later, they have to have another mass layoff. The cycle repeats itself.

In addition, studies show that layoffs actually drag down a company’s stock value.

Making the Company Stronger

There is this perception that mass layoffs make companies stronger. They don’t. Usually, its because they don’t solve the root of the problem. The problems might even be making the layoff decisions.

Other than some major external factors shifting without warning, the failures that lead to a mass layoff are the responsibility of the C-Suite. And in the end, it is the failure of company leadership that causes mass layoffs. Sadly, they often don’t see it and aren’t held accountable. Instead, they hold others accountable for their failure in leadership and decision making.

Are You a Knuckle-Dragger?

Considering a Mass Layoff? You Might Be a Knuckle-DraggerIt saddens me how many executives think mass layoffs are a viable option. To be fair, in some rare cases they are, but not usually. Yet, we have created a business culture that says it is just another way of doing business. But the ways of doing business are changing, and mass layoffs are more of a detriment to your organization than ever before.

Think about millennials, for example. We constantly hear companies complain that the millennials don’t want to work for them, or are more concerned with personal gain than their loyalty to the company. I’ve heard many business executives shake their heads, tsk and complain about this behavior. Guess what, knuckle-draggers? You caused it. Who’d want to be loyal to a company when mass layoffs are a just another way of doing business?

Financially, layoffs reduce stock prices. They reduce productivity and cause a need for payouts in severance, plus the cost of rehiring employees as business improves. They cause a burden on the tax payers because of the increase in unemployment recipients. They make people wary of working there, have a severe negative effect on employee health, and often leave the organization with a less capable workforce in the long run.

So, with the overwhelming amount of evidence about the detrimental effects of mass layoffs, why do they still do it? How do we get the knuckle-draggers to put down the clubs, become leaders, and make better decisions?

It’s Time to Redefine the Rules of Employee Engagement

It's Time To Redefine The Rules Of Employee Engagement

There I was, sitting in a conference room with my client, the Chief Human Resources Officer (CHRO) of a large, San Francisco-based company. I wasn’t quite sure what I was getting myself into. I had been onsite supporting an unrelated project when my client asked me to join her in a meeting with another consulting firm to review the results of the company’s recent employee engagement survey.

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For DevOps Success, Embrace Culture Change

For DevOps Success, Embrace Culture Change

Out of the gate, I want you all to know that I’m not a tech expert. I’m happy that I’m able to navigate the typical business software and email on my laptop to get through my workweek.

That said, at the Seattle Interactive Conference a couple of months ago, I attended a presentation by Lucas Welch, Director of Communications at Chef, a Seattle-based tech firm that provides an IT automation platform to brands such as Target, Nordstrom and Facebook. Lucas’ presentation was on the topic of “DevOps.”

I enjoy attending conferences that are outside of my area of expertise namely because they help me to expand my thinking. With Seattle’s tech boom in full swing, the SIC event was something that offered the opportunity to understand more about tech subcultures and how tech companies are evolving in a rapidly changing business environment. What I didn’t expect was to learn about an entire tech movement whose success rides squarely on a topic I do happen to know a lot about: organizational culture.

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End of an Era: Thoughtfully Planning the Departure of a Founder

End of an Era: Thoughtfully Planning the Departure of a Founder

I recently sat down with a good friend and fellow entrepreneur to catch up. We get together on a fairly regular basis and I value our time together as a chance to share our experiences, challenges and successes through our respective careers. And because we are at very different points in our entrepreneurial journeys, we are able to provide each other with a new perspective.

During our last conversation, my friend made a reflective observation that I really admired. He told me that he’d been recently pondering the impact of his inevitable departure from the company he has run for the past thirty years. Although he has no immediate plans to retire or leave, the truth is, he won’t stay in his role forever.

In a recent town hall meeting, he came to the stark realization that the way he behaved every day sent messages to his team. Whether intentional or not, his people took his cues on how to behave within the company to heart.

Faced with this immense influence and responsibility, my friend realized how deeply his departure would impact the organization he had worked most of his adult life growing. As a result, he has become very intentional in planning his departure in order to minimize any negative repercussions.

The Impact and Influence of Founders

Founders have enormous influence on the culture of their organizations. Their personal beliefs and assumptions about the right and wrong way to do things takes on a life of its own as they onboard new employees during the startup phase. If the beliefs of the founder don’t make for good business, the organization will fail to thrive and will likely shut down. If the organization succeeds, that success only serves to reinforce for members of the organization that those ways of working are, in fact, the right ways to work.

End of an Era: Thoughtfully Planning the Departure of a Founder As the organization continues to grow, new members will either adapt to the culture or fail and depart. More time and more success only serves to further embed the culture and way of doing things as the ‘right’ way. Even when founders leave an organization at this stage, their legacy can continue to drive thinking and behavior in the organization for years to come.

This isn’t necessarily a bad thing. The danger arises when the organization is reliant on the embedded ways of working despite changes in the environment that change the game. Being great at baseball is fantastic so long as the game doesn’t suddenly change to football and you’re left wearing a batting helmet.

A Challenge or an Opportunity?

When founders have been successfully leading their organizations for long periods of time, their departure can be extremely challenging. It may come at a time when the organization finds itself at a crossroads; a point where the old ways of doing things may not be the best path to the future.

In these cases, the culture may need to evolve in some ways to better position the organization moving forward. But a founder’s poorly planned (or unplanned) departure can leave the organization they created set on autopilot as the remaining team members continue on the path that was established for them.

This type of situation can bring an organization to its knees as people grapple to make sense of the departure and try to understand how they will continue without them.

While certainly challenging, this does provide the founder with the opportunity to be proactive about preparing their organization for the time when they finally make their exit.

How to Prepare for a Proper Exit as a Founder

Here are four things to ensure that your departure as a founder goes smoothly:

1. Take the time to properly reflect. Consider the beliefs, assumptions and values that you hold and how they have shaped your organization. This may require seeking the help of others as you reflect on the current culture of your organization and all the strengths that may come with it.

In order to do this right, founders and their leadership teams need to understand the culture in which they operate and think deeply about how it may serve the organization well, or potentially derail them, in the future.

Founders can then begin an intentional process of shaping the culture over time, by role-modeling needed future behaviors, by shaping recruiting processes to hire the right talent, by shaping the compensation structure to reward and reinforce the needed behaviors in the future, and by evolving other key systems and processes to carry the organization forward and yield sustainable success.

2. Don’t wait to develop your plan. Waiting until your departure is imminent will only leave you regretting the chance you had to plan ahead. More importantly, it puts the sustainability of your company at risk. If for nothing else than to mitigate risk, planning for your exit now helps ensure that no matter what, your team will be able to carry on in a sustainable way.

3. Select a successor early enough to implement a thorough transition. Often, founders will wait too long to identify and begin grooming their heir. Take the time to engage your successor in reflecting on the current culture and how it may need to evolve to help drive the behaviors required for success during their tenure. By partnering with your successor in this process, you can reinforce your underlying beliefs and assumptions about what is important. Then, you can both understand how those beliefs may or may not need to evolve to set the organization up for success once you are gone.

4. Keep your team engaged. As the time of your exit nears, take the time to engage your team to help them understand what is happening and what it means for them and the organization’s future. Culture is a collective concept; so actively engaging team members in understanding the culture, the strategy and the ways in which things may need to change can be beneficial. It allows people to become a part of the process rather than sitting back and feeling like something is being done to them. It also helps align them around what may need to change and what must remain stable in order to succeed in your absence.

Whether by design or default, no founder can guide the ship forever. Eventually, things will change. Preparing for this eventuality can have a profound effect on the future of what you and your team have worked so hard to build.

As a founder, you and your team have all had a hand in building a solid foundation that has weathered many storms. You’ve all seen it grow and evolve over the years and the foundational culture that you’ve created together has helped drive that success. Being thoughtful about your departure is like adding that final coat of varnish on the house that will help team members seal and protect that foundation as they carry on in your absence.

This article originally appeared on Forbes.

How To Find Positive Return On Leadership Development

return on leadership development

Last year, Deloitte released some startling statistics about leadership development in their 2015 Human Capital Trends Report. According to their global survey, 50 percent of respondents rated their leadership shortfalls as “very important.” Yet only 6 percent of organizations believe their leadership pipeline is “very ready”—pointing to a staggering capability gap.

This capability gap will only widen if organizations don’t make leadership development a priority. So, how can organizations get back on track in 2016?

Leadership development is a fairly common phrase in business. Most professionals understand and appreciate leadership development for its intangible benefits: growing our cadre of business leaders, improving our workforce, developing core skills such as communication and management. It’s all those things, AND it’s more.

Understanding how leadership development provides a positive return on investment is critical in establishing and sustaining an effective program.

How Leadership Development Affects Your Bottom Line

return on leadership developmentThere are three core areas through which leadership development can affect your bottom line:

1. Setting/executing corporate goals. Providing skill development for leaders in the area of both setting and executing corporate goals is a foundational component of their development.

Emerging leaders in an organization are counted on to become champions and contributors to organizational planning. They will be the guiding forces within business units or departments to see those plans are executed. Over time, these emerging leaders will direct the planning at the highest levels. Because of this evolving set of expectations, providing these individuals with a proper tool set is paramount.

The investment up front for personnel to develop their skills in strategic planning, business planning and related actions will provide a return on investment in both the short and long terms. In the short term, they help direct the goal execution in a more efficient (read: cost minimizing) way. In the long term, they will take their knowledge and expertise to make the key decisions that directly affect the bottom line.

2. Getting the best from individuals and teams. The second impact to the bottom line relates to these developing leaders getting the very best results from the individuals and teams they lead. Through skill development in the areas of communication, management, coaching, emotional intelligence, presence, and others – leaders will be able to more effectively redirect their personnel’s ineffective approaches.

A leader can better motivate an individual by being actively present on-site, in a very supportive and approachable manner. A leader can make significant contributions to individual performance because of a refined set of skills as a coach. Knowing and working with team members who have different levels of emotional intelligence could provide difference-making insights.

All these outcomes provide stimulus for greater efficiency, time savings, cost savings and profitability.

3. Driving accountability. Finally, leadership development supports more effective levels of accountability. First, the leader is held accountable in having an active stake in the business, as one of the key contributors to organizational goals. Additionally, these leaders provide an improved approach to driving accountability for the individuals and teams they manage. And improved levels of accountability leads to improved results in terms of financial outcomes.

While the intangible benefits of leadership development have grown increasingly visible to organizations, the return on investment has not received as much attention. Understanding the ways in which your financial investment intentionally leads to improved performance helps reinforce the importance of the leadership development. It also makes a direct impact on the dollar signs that your stakeholders find important.

How Two Military Spouses Found Success in Entrepreneurship

r. riveter cofounders

A few weeks ago, I wrote a special Veterans Day piece focusing on a small, but growing, community of entrepreneurs that have gone largely unnoticed in American society: military spouses. I was so impressed by the women that I met with during my research that I decided to write a follow-up article showcasing, specifically, how two of these career-minded military spouses are finding innovative ways to launch and grow entrepreneurial ventures and employ other spouses despite their challenges of having to pick up and move, often internationally, every few years.

For decades, choosing the life of military spouse meant that women (over 91% of military spouses are female) usually had to give up any career aspirations in lieu of their husband’s career. With constant moves and the responsibilities of taking care of children while alone, military spouses found it extremely difficult, if not impossible, to pursue professional careers. These spouses were often forced to take jobs well below their education levels and their professional ambitions in order to support their military families—until now.

A growing number of military spouses are now finding entrepreneurship to be a viable solution, giving them the flexibility to create “mobile businesses” that they can manage and grow from wherever the military may take them. Rapid advances in technology have made this possible and these innovative men and women are figuring out ways to have it all as they continue to support their soldiers, sailors, airmen and Marines.

While these innovative models are providing entrepreneurial and employment opportunities, they also come with their own set of complexities, including- managing a remote workforce, maintaining high-levels of quality, and keeping people informed and engaged across great distances.

After my last article about the MilSpo Project, a not-for-profit dedicated to supporting military spouse entrepreneurs with education and local support at over 30 local chapters around the globe, I decided that this subject warranted some deeper exploration. Not just because I’m a veteran and I understand the struggles that military spouses face, but because these entrepreneurs are breaking down the longstanding barriers that have existed for career-minded women and men who were unable to fill the professional void in their lives.

The founders of one such company, R. Riveter, are a shining example of military spouse entrepreneurs that have not only created an innovative business model to fit their lifestyle, but are also providing mobile job opportunities to other military spouses.

Who is R. Riveter?

 

r. riveter cofounders
The Co-Founders of R. Riveter: Cameron Cruse and Lisa Bradley

R. Riveter, based in the small town of Southern Pines, NC, is the entrepreneurial creation of Lisa Bradley and Cameron Cruse, both spouses of Army soldiers. The name is a nod to the World War II cultural icon Rosie the Riveter who represented the factory-working women of the era. But these Riveters (what they call their employees) are creating gorgeous, American handmade bags, purses and other products (they even have a line for your favorite four-legged friends).

What’s so amazing about the women of R. Riveter is not just the quality of their products or the fact that they are handmade here in the good old USA. The real story here is how they’ve created a business model that works for their unique lifestyle.

Here are the need-to-knows about R. Riveter:

  1. All of their products are handmade by military spouses and those with a connection to the military. Cruse and Bradley first conceived of their business concept while living in Dahlonega, GA where their husbands were stationed. Frustrated that they could not pursue their professional aspirations the way they had envisioned, the two set out to create their own company to meet their need as well as the gap for other military spouses whom they now employ. That was four years ago. R. Riveter has now grown to a staff of 15 and a subcontractor workforce of 12 located around the country.
  2. R. Riveter jobs are completely mobile. Borne out of necessity as their employees were forced to relocate their families to new duty stations, the team at R. Riveter wanted to make sure that their team members could continue to keep their jobs. In order to give these Riveters the mobility and flexibility they would need, they created a subcontract workforce who can relocate anywhere in the country while still contributing to the cause. These subcontractors make the parts and pieces which are then shipped to the company’s NC fabrication shop to be assembled.
  3. All of their products are made from upcycled military equipment. From wool blankets secured from West Point to canvas totes made from old army tents, these entrepreneurs are using preexisting military excess materials to make their products. “We both graduated from programs that had a focus on sustainability so using surplus military materials met several of our goals in terms of keeping the military connection and in allowing us to breathe new life into these surplus materials,” Cruse says.
  4. R. Riveter produces both limited edition items made in small batches from materials they are able to source as well as a signature line that serves as the company’s permanent offerings made of military canvas, which is extremely plentiful. Their heirloom collection allows for total customization. You provide the military material and they turn it into a one-of-a-kind piece that lets you honor your veteran in a unique way. From old uniforms to blankets, the craftsmen at R. Riveter can create a product that has special meaning to their customers.

As more military spouses turn to entrepreneurship, we’ll likely begin to see creative business models being developed that allow for mobile jobs that align with the military spouse lifestyle.

“As we turn our attention toward scaling the business and national growth,” says Bradley, “we want to stay true to our original mission of providing the highest quality products made in America while also providing job opportunities to military spouses.”

My hat is off to the women of R. Riveter and to the other military spouses around the globe who are not compromising their career goals because of the challenges of a mobile lifestyle. This holiday season, consider supporting one of these fantastic businesses and you’ll be taking a tangible step towards helping military spouse entrepreneurs succeed. If you’re an entrepreneur yourself, consider not only how you might learn from these pioneers but also how you might support their efforts as they continue to break new ground and drive toward the American dream.

This article originally appeared on Forbes.

The Most Meaningful Employee Benefits Focus On The Why

meaningful employee benefits

The growing interest in employee benefits has hit a fevered pitch this year. Many large organizations like Netflix, Microsoft, and Facebook have all recently enhanced their benefits packages. Others, like Gravity Payments, made a splash in the headlines with news of higher wages across the board.

As a result, I’ve had plenty of fodder for recent articles on the topics of interesting employee benefits programs, as well as the potential dangers of companies attempting to “keep up with the Joneses” with sometimes outrageous offerings.

Don’t get me wrong; extending additional benefits to employees is a wonderful thing. The danger, in my opinion, has more to do with the why behind these efforts and the selection of which benefits to extend versus others.

The Why Behind The What

meaningful employee benefitsThe question that I often ask my clients is why are they looking at extending additional benefits to employees? Is it because the rest of the world seems to be doing it? Is it because you’re trying to keep up with your competitors?

Julia Gometz, author of the book, The Brandful Workforce: How Employees Can Make, Not Break Your Brand, suggests that a company’s benefits offerings define a brand. “If you focus on salaries then you will attract people who are motivated by that. People who apply to work at your organization make their decision based on what you are offering and if it aligns to what they are looking for. Not everyone is looking for the same type of offering and it’s the organization’s responsibility to seek out the types of people they want and figure out what motivates them,” Gometz says.

Rather than simply keeping up with your competitors, benefits should help attract and retain the right talent and help your employees succeed in their roles with your company.

Which Benefits Is An Important Question To Ask

Companies that clearly align their benefits package to the values of both their employees and the organization are better positioned to succeed in today’s competitive landscape.

I recently had an opportunity to spend some time with the leaders at Hilton Worldwide, an organization that is taking a thoughtful approach to employee benefits. I asked them about several benefits changes being implemented across their corporate offices and corporate-owned and operated properties.

Matt Schuyler, Chief Human Resources Officer at Hilton Worldwide says, “In the hospitality industry, we believe that it all starts with culture. Our team members join Hilton because they love to please others. It’s our job to ensure that we take care of our people so they are empowered to take care of our guests.”

The first major benefits changes instituted by Hilton is the January 2016 roll out of extended parental leave benefits to fathers and adoptive parents. In January, new fathers will be eligible for two full weeks per child. Additionally, the company’s existing maternity leave will be extended for an additional eight weeks (to a total of ten weeks of fully paid leave per child).

The second benefits expansion announced by Hilton was the roll out of a new GED assistance program to all full-time, US-based staff of corporately owned and operated properties. In a partnership with the Council for Adult and Experiential Learning (CAEL) Hilton will provide one-on-one GED preparation and advisement services, as well as test preparation.

“It’s tough for many adults to go back to school and to commit to getting their GED”, says Mark Crowley, Director of Internal Communications. “For many of our hourly team members, the achievement of obtaining a GED can help them not only continue to develop themselves, but it can unlock additional professional opportunities for them both within the Hilton organization and beyond.”

In an effort to provide employees of corporately-owned properties increased ability to plan their lives, Hilton also instituted a ten-day schedule guarantee. This commitment meant that employees no longer had to plan their lives around very short notice work scheduling. Instead, they now see their schedule with enough advance time to effectively schedule the rest of their personal commitments and plans.

How to Choose the Right Benefits

These benefits will positively impact thousands of Hilton Worldwide employees across the country by providing them with additional support in both their family lives and their personal development. But it’s important to understand how these benefits came about.

Rather than being the brainchild of an HR staffer in subbasement D, Hilton’s leaders took the time to understand the unique values and needs of their employee base in order to craft enhanced benefits that actually mean something to them.

Using both data analytics and personal interaction and insight, Hilton’s leaders were able to gain a clear understanding of employees’ needs and struggles. This allowed them to be intentional with their employee benefits, as opposed to chasing the latest fad or the latest perk that their competitors just announced.

In the hospitality industry, the experience is everything. If hospitality brands are able to create an internal culture that models their values and their desired customer experience, they are much better positioned to drive long-term customer satisfaction and loyalty. Hilton’s Schuyler describes his organization as desiring to attract and retain talented team members who love what they do. “If you love what you do, it shows.”

Culture is evidenced in your product. And in this transparent world, it shows. Julia Gometz explained that, “Brandful companies have figured out how to merge the culture with the organizational brand. They cannot be spoken about separately and those organizations who isolate the customer from the employee experience will fall behind.”

Schuyler adds, “There is a lot of copycatting going on in the benefits space. We’ve consciously rejected this approach. What works at Netflix won’t work for us.” Hilton’s efforts to gain a true understanding of the needs and values of their employees in order to provide meaningful benefits speaks to the power of being intentional and aligning benefits packages to support and reinforce the deeper values of the organization.

This article originally appeared on Forbes

Is It Time to Rethink Your Employee Recognition Program?

employee recognition program

Guest Article Written By Kristy Sundjaja

Reward and recognition programs have a tendency to get on auto pilot, with a few star employees and top sales people lauded by management the same time every year as crystal trophies collect on a handful of desks. But as a new breed of employee enters the workforce—one the values rewards and recognition for a job well done—companies are starting to turning to these programs as a way to keep their entire staff satisfied, motivated and productive.

For LivePerson, a leading provider of digital engagement, we’ve looked to reward and recognition programs as one way to keep our 1,200 employees invested in not only their own success, but that of the company. And we’re not the only ones that are investing heavily into programs like this. Nearly 75% of companies have some kind of program in place.

However, after an internal employee survey conducted in 2013 uncovered that LivePerson employees weren’t satisfied with the current methods of recognition, we knew we had to rethink this critical element of the employee journey.

Designing an Employee Recognition Program Where Everyone Wins

The first step in redesigning our recognition program was to look to our mission of creating meaningful connections, and our values of being and owner and helping others. Using those established ideals, we created a reward and recognition program, the Outstanding Employee Awards, that served to recognize our employees. This program also brought them closer together through the peer-to-peer nomination style while shedding light on the behaviors of our most successful employees. The results were phenomenal. We had almost 600 nominations from across our company, an engagement rate that more than doubled our goal. And not only did the winners feel great, but their peer nominators felt involved and heard as well.

Here are some ways that you can use your company’s culture to establish a strong program to reward and recognize your employees and involve everyone, not just a select few “usual suspects”:

Encourage peer-to-peer recognition. Employees are the ones that see the day-to-day success and accomplishments of their peers — especially those who are behind the scenes and might not have lots of public exposure. It not only inspires more connection and collaboration among employees, but colleague recognition can make a bigger impact than manager recognition (not to mention it’s 35% more likely to have an financial impact than manager recognition).

Involve a community aspect. Millennials want more than just a job that pays the bills. Instead, they are looking for purpose and expect the companies they work for to give back to the community in one way or another. Including a volunteer day is an easy way to make employees feel good about themselves and their company.

Connect them with leadership. In large, global companies especially, employees can feel pretty disconnected from the executive team. A chance to spend some time with them outside of the office can go a long way to making an employee feel special.

Give them a break. In this digital era, employees tend to work around the clock, even on what should be a stress-free vacation. This can lead to serious work fatigue, so encourage them to shut down the laptops, stay off their emails for a few days, and get some R&R.

Look past cliché team activities. Bringing your employees together for a day of fun is a great way to connect them, especially if your company, like LivePerson, believes that true innovation comes from collaboration. Encourage team or group activities that they wouldn’t normally do, but be sure to look past the ‘team building’ trust falls and look to more unique experiences that bring them closer together. And you may just uncover some hidden skills and talents that could be beneficial to the whole company.

Above all, stay true to your culture. Before your company launches into a reward and recognition program thinking that it’s the way to reboot unmotivated employees, it’s important to keep in mind how a program like this would fit into your own company’s culture.

Do you have other ideas that have worked to reward and recognize your employees? Please share!

KristySundjaja_54153Kristy Sundjaja is Chief of Staff and Global Head of People at LivePerson, the global leader in intelligent online consumer engagement. In her role, Kristy integrates and aligns business and people strategies to deliver the company mission of creating meaningful connections to consumers and brands. LivePerson currently employs 1,200 people in 13 locations around the world

How to Give Thanks To Your Employees This Holiday Season

give thanks employees holidays

The holidays are officially upon us! It’s a season of giving, gratitude, and spending time with those who matter most to us.

This is a perfect time to give thanks to your customers and your employees for all the work they’ve done over the last year, but some organizations today still miss the opportunity to give their team something meaningful during the holidays.

How can you show your gratitude to your team this holiday season? We asked our team to share their thoughts and ideas around holiday giving. Here’s what they had to say:

chelsea-weberChelsea Weber – OD Intern

At one of my early jobs, I had a boss who, a few days before December 25th, left gift bags on each of her team members’ chairs. Mine was a big bag, but it did not have anything expensive in it. Instead, it was a mix of good books and trinkets that would help me in my next chapter as a United States Peace Corps volunteer. The books were used, and the trinkets were more humorous than useful. The note that accompanied the bag highlighted a couple of specific strengths she had noticed in my work and wished me luck on my journey ahead.

Each and every item in that bag told me something loud and clear: that she had been listening, and that she cared about my success. I knew I mattered.

As humans, we need to feel genuinely seen, and the holidays are a perfect time to give that gift. People respond positively to authenticity in leaders and can sense genuine interest. And part of showing that authenticity as a leader is to see your team members as individuals with specific traits and strengths. Showing employees they matter through personal touches and quiet nods to their individual talents, hopes, or interests creates a deeper connection that lasts far beyond the motivation generated by a one-time reward or a lavish party.

Add to your holiday celebrations this season by reaching out and thanking your employees for something they’ve contributed or giving them something that speaks to who they are.

mark-emersonMark Emerson – General Manager

I think one of the best ways to thank employees is simply to give a handwritten note. It goes a long way by acknowledging the contribution throughout the year and sets the stage for the next year.

Gifts are always a nice idea and don’t have to be expensive. One company I worked for would send a gift basket to every employee for the holiday and then a gift card directly to the partner of the employee.

Having a company dinner is also always nice, but the logistics can get in the way sometimes and the cost can climb when you start adding in your employee’s partners (although it’s nice to meet them so you know who your co-workers are talking about around the office).

If the company can swing it, giving the time off between Christmas and New Year’s is probably one of the best gifts – it gives everyone time to enjoy the holidays and reset for the next year, and truthfully, much doesn’t get done during this time for most companies anyhow.

claire-taylorClaire Taylor – Associate

When I think about employers showing their appreciation for their employees during the holiday season (or any season, for that matter), I think how they do it matters even more than what they do.

A sincere ‘thank you’ will always be more valuable than one given out of obligation. When someone takes the time to choose or plan something that fits the occasion or the person, the show of appreciation becomes as much about the intent as the actual item or event.

When organizations are thinking about saying thanks to their employees, they should approach the situation similarly. Organizational culture can help give insight into what would be most appreciated by employees at large. There may be several options that would resonate as meaningful with employees. Depending on the company, they may even be able to say thank you in more than one way (e.g., a holiday party plus a holiday gift) or let employees choose from a few options (e.g., select a holiday gift or an event to attend from several option) to maximize their chances that a particular action or item will resonate with each employee.

Even if the organization is not in a position to host exciting events or present lavish gifts, they can still sincerely express their gratitude. In many cases, the simplest gestures are the most meaningful, especially during the time of year that many struggle to slow down and appreciate the spirit of the season.

shawn-overcastShawn Overcast – Managing Director

Recently, a colleague (read more from Jonathan here) shared with me a framework for thinking about one of our client organizations, and the cultural implications they were experiencing. This framework, known as The Golden Circle, was created by Simon Sinek in an effort to reframe how leaders should think and communicate about their organization.

Leaders who are most inspirational communicate differently. Most communicate from the outside in – What, How, and then maybe Why. We start with what is most tangible. Inspired leaders think, act, communicate from the inside out. Instead of what we do…how we do it…and then the call to action, inspired leaders communicate what we believe…the way we do it…and then what we do and the call for action. Why focuses not on making money, but on the purpose, belief or cause for existence. Sinek explains that ‘people don’t buy what you do, they buy why you do it.’

Some of our clients have found ways to excel at communicating strategic direction and intent, some at driving customer loyalty, and others have mastered operational efficiency and reliability. Yet, they may struggle with communicating to their customer, and to their employee population why the organization exists.

While it is critical we define this at the organizational level, it is also imperative that we define this at the individual level. Why do my employees exist on my team, in our company? The answer is not simply to make money. There is a reason you chose him or her. Today, we consider the topic of creative ways to acknowledge the individuals in your organization, and help them to recognize their value and purpose for being a contributing member of your team.

Tip #1. Get personal. Recognize each employee as an individual, not just for showing up and doing their job. Not even for doing their job exceptionally well. Recognize that one thing he or she contributes in a way that no one else does. Acknowledge those things that would be missed, that bring personal significance to you as the leader, and to the members of the team.

Speaking of the team…this recognition can go a long way in helping you build – or sustain – a high performing team. In The Wisdom of Teams, Jon Katzenbach and Douglas Smith, define high performing teams in part by members’ strong personal commitment to the growth and success of each team member of the team as a whole.

Tip #2. Go broad. It’seasy,and typical for those highest performers to get recognition. They do good work – consistently – that results in big impact for the company. Think for a moment about your last trip to the dentist. If you’re a high performer (or high achiever), you likely received kudos for good flossing behavior. For those of us who might not receive such praise and recognition, we might have been given a pass. You don’t have to floss all of your teeth, just the ones you want to keep. If the thought of recognizing each employee becomes overwhelming, keep this motto in mind.

We all need to feel appreciated and valued by others. That recognition can serve to validate, to motivate, or to elevate our performance, regardless of where we are today.

Tip #3. Create opportunities. It’s great to take advantage of the time of year to start these habits of recognition. But let this be the gift that keeps giving. Establish a culture of gratitude.There are many research studies being funded on the topic of gratitude, and the findings are consistent. Psychologists Robert Emmons of U.C. Davis and Michael McCullough of the University of Miami have found that practicing gratitude can actually improve our emotional and physical well-being.

Gratitude matters. It impacts our self-esteem, our quality of sleep, our physical health, our psychological health, our stress levels, and even our ability to establish longer-term relationships, according to a 2014 study published in Emotion. Happy and healthy employees means happy and healthy client relationships.

As those of us in the United States prepare to celebrate Thanksgiving, we give pause and reflect on what we’re most grateful for. I am grateful for my friends and family, and the diversity of perspective they help me to find. I am grateful to my colleagues for inspiring me to up my game, by continually upping theirs. And I’m grateful to you, our readers, for taking the time to engage…and for sharing your thoughts and ideas in return!

The Rise of Military Spouse Entrepreneurs: What You Need to Know

military spouse entrepreneurs

Veterans Day is our annual tradition of pausing for a few moments to acknowledge those men and women who have shouldered arms in defense of our nation. But with only 0.4 percent of the American population currently serving on active duty in the Armed Forces and a scant 7.3 percent of Americans alive today having ever served in their lifetimes, the majority of people in this country have no firsthand experience of the true sacrifice that these men and women have made.

What’s more, most people are largely unaware of the immense sacrifices that military families (1.8M strong as of 2014) make in supporting these service members. Many have endured over a decade of constant deployments to combat zones and an operational tempo that would quickly put the idea of work-life balance into perspective for civilians here at home.

military spouse entrepreneursCareer minded military spouses (91% of whom are female) face the added challenge of maintaining careers while relocating every few years. This mobile lifestyle oftentimes includes moves overseas, which can make finding and holding professional jobs extremely difficult. As a result, a growing number of these military spouses have taken the skills they have developed managing military families and translated them into businesses that move with them when the military relocates their families to the next duty station.

Nicole Hope, co-founder of the Military Spouse Project or MilSpo Project for short, is one of the unsung leaders at the forefront of this issue.  Her organization is taking a proactive approach to supporting this previously underserved demographic of military spouse entrepreneurs.

In the first year and a half of the organization’s existence, they have opened a stunning 30 local chapters located across the globe. Providing a combination of local chapter support, an annual conference and remote learning initiatives, the Milspo Project is able to provide education and support to hundreds of military spouse entrepreneurs who reside around the world.

“There is a huge population of military spouses who are very career motivated, but have had to set aside those aspirations in support of their service-member spouses,” says Hope. “The Milspo Project wants to be the premier resource for these spouses should they choose to get creative about balancing all of these demands by becoming entrepreneurs.”

Historically, military spouses have had to forgo professional careers in support of the highly mobile military life. Thankfully, advances in technology and the realization that entrepreneurship is a feasible path for many military spouses has created a groundswell of well-intended, resourceful and educated women who are moving past the hardships of military family life to create scalable businesses that provide job opportunities for others in their communities.

Take Ashley Thompson for instance, owner of Pressed, a purveyor of uniquely curated stationery, gifts and artisan made items based in Fayetteville, NC. Thompson shared that military spouse entrepreneurs, “face so much uncertainty in their future plans and really must be ready to change everything at a moment’s notice.” She also suggests that this constant possibility of change provides these entrepreneurs for success by instilling in them a certain resilience that comes from the fact that they must become, “really good at picking up the pieces and moving forward over and over again.” Thompson has prepared her business for her inevitable moves by hiring and training a management team to run her brick and mortar store upon her departure. The internet also enables her to continue her sales from wherever she and her family may end up.

Lindsey Germono, another entrepreneur and member of the Milspo Project, finds that the networks she has developed have helped her and other military spouse entrepreneurs “tap into support systems and local organizations for networking and for understanding the local market of their new residence.” Germono has overcome the hurdles associated with military life by starting her own advertising firm, Germono Advertising, out of her husband’s current duty station in Norfolk, VA. Germono values the strong support networks that the military thrives on and says that although there may be many things about military life that are outside of your control, support systems such as the Milspo Project help entrepreneurs thrive no matter where they may relocate.

Several large brands have stepped forward with meaningful efforts to provide veterans and military spouses with employment opportunities in the last few years. Starbucks, for example, committed to hiring 10,000 transitioning veterans and military spouses by 2018. But some military spouses have selected the alternate path of entrepreneurship as their way to fulfill their career goals. Together, these efforts afford those who serve multiple opportunities for career fulfillment and economic progress, regardless of their specific goals.

On Veterans Day we take time to acknowledge those who have served in our nation’s defense. I’d ask that we all take a moment to acknowledge those military families that sacrifice as well. They are working every day in support of our servicemen and women by developing thriving, scalable businesses that can weather the unique challenges that military families face.

Thank you all for what you do in making our country great.

This article was originally published at Forbes.com on November 11th.