Being intentional about your company’s core values from day one can help to build a solid foundation to guide behavior as your organization grows; few leaders understand this as well as Zappos’ Tony Hsieh.
Zappos has long been an example of the power that company culture has on behavior and business performance. But what’s behind the curtain? What is the team at Zappos doing, specifically, that is driving their admirable levels of employee engagement and retention? 2016 was Zappos’ lowest turnover rate since its founding more than 18 years ago — and I wanted to know the how and the why.
To find out, I asked Jamie Naughton, Zappos’ Chief of Staff, to share her insights.