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Culture Change is a Complex Process

Make sense of it with actionable advice from experts on the front lines.

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gothamCulture Supports SIOP Consortium

Chris Cancialosi, PhD will be supporting this year’s Early Career Practitioner Consortium at the Society for Industrial/Organizational Psychology conference held in Chicago this April. “Serving as a mentor for the next generation of I/O career professionals is not only an honor but a responsibility that I take very seriously,” says Cancialosi. 

gothamCulture Presents at International Society for Performance Improvement National Conference

Congratulations to Chelsea Weber and Kate Gerasimova for having their presentation, “Enhancing Participation in Organizational Design with Technology” accepted at this year’s International Society for Performance Improvement (ISPI). The conference will be held in Seattle, WA and their presentation will take place on April 8th from 9:45-11:45 am.

Why United’s Bonus Lottery Was Doomed From The Start

The commercial aviation industry is a tough business. Really tough. Margins are often razor thin, factors like the weather can wreak havoc on your operation in the blink of an eye and customer expectations of the air travel experience tend to be extremely low. Aviation workers give it their all every day to deliver in, sometimes, unrelenting environments and they aren’t usually paid all that well for what they do.

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A Guide To Dealing With Difficult People

We’ve all been there. Be it work, school or Thanksgiving dinner, we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this but how we survive and, dare I say thrive, in these situations can separate us from the pack in both business and in life. Read More…

The Power Of One: Focus In A Fragmented World

Entrepreneurs juggle a lot of balls, no doubt. The culmination of the many items that demand our attention on a day-to-day basis and the multitude of stressors that come along with the lifestyle we have chosen can make it seem impossible to focus our attention on any one thing for long.

Not only does this make our lives take on a frenetic tempo but it can also have other, long-lasting negative impacts on our organizations and ourselves. Let’s explore why trying to focus on multiple things at once doesn’t really work all that well considering what we’re trying to accomplish. Read More…

Getting The Most From Your Investment In Leader Coaching

Businesses today are investing significantly in developing leadership and management talent, and leader coaching is increasingly becoming a core component of development programs. If you are making decisions about how to leverage coaching for leader development, there are lots of variables to consider. And there is a lot at stake – what leaders learn and achieve through a leader development program can impact hundreds, perhaps thousands of others in your organization.

Today, most leader coaching is targeted at developing the capabilities of high-potential performers. Having built leadership coaching programs in two organizations, and being a practicing executive coach, I want to share some observations and advice with those responsible for facilitating leader developing programs, specifically around selecting and using coaches.

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Leadership Lessons I Learned from My First Sergeant (Part I)

As an Army officer, I technically out-ranked any enlisted man.  That included the first sergeant, the ranking non-commissioned officer in any company.

Technicalities aside, my WWII veteran father had educated me early that the first sergeant was really the guy in charge.   The opportunity, my Dad told me, was to learn from the first sergeant.  I’m glad I did.

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Leading in a Disruptive World

The cover of WIRED magazine this past month read “How to Survive the Great Tech Panic of 2017”, touching on topics like robot overlords, self-driving cars, cyber warfare, comment trolls, cyber attacks, privacy breaches, Ransomware, text neck, nuke hacks and artificial intelligence.

It’s no doubt that this disruptive digital era has created a more complex business environment for brands as customers today are more engaged and connected. A company’s ability to remain agile, open and responsive in order to develop deeper ties to clients is being tested in unprecedented ways, impacting all industries and disciplines. Fortunately, these technologies have the potential to be growth enablers for businesses and leadership teams, helping serve clients and better interpret their needs more effectively.

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A Culture Without Walls

We recently reached out to Chatbooks for an interview focused on storytelling, but talking deeper with their CMO, Rachel Hofstetter, we learned how amazing this brand really is. The values they operate by actively guide the way the company operates. Employees are actively and passionately engaged in the business, operating from a sense of confidence and empowerment. Their values-based culture results in high employee involvement, strong internal communication and a healthy level of risk-taking which encourages new levels of innovation. If there’s any doubt about the value of investing time in culture, Chatbooks is an example of the significant benefits that come from a vibrant and alive culture.

Culture, like brand, is misunderstood and often discounted as a touchy-feely component of business that belongs to HR. It’s not intangible or fluffy, it’s not a vibe or the office décor. It’s one of the most important drivers that must be set, or adjusted, to attain long-term, sustainable success.

A strong culture flourishes with a clear set of values and norms that actively guide the way a company operates.

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