How to Sell Change to the C-Suite: Tips from an Internal Change Agent

How to Sell Change to the C-Suite: Tips from an Internal Change Agent

Whether you’re a human resources director, learning and development manager, or vice president of talent development, chances are you’re reading this article because you believe in making your organization a better place to work. But, there’s a common challenge that internal practitioners face.

For example, you just left a meeting with your C-Suite discussing their concern with employee engagement survey results. The C-Suite thinks they don’t have the right talent on board. You think it’s an opportunity to establish a learning culture and a robust professional development program. What do you do?

When you want to fight for a cause around the people-side of your business, how do you sell your ideas to your C-Suite? What barriers should you be prepared to overcome? How can you be more thoughtful about the tools and tactics necessary to gain executive buy-in and drive change?

It’s important to look at the holistic picture of the components that make up a good idea and how to sell it. To help, I sat down with Deborah McCuiston, director of learning and organizational effectiveness at Virgin America (acquired by Alaska Airlines) and a respected internal change agent.

Capitalize on a Business Need in its Infancy Stages

Bringing forth a potential problem your C-Suite isn’t aware of shows you’re thinking long-term. When you have an idea that solves a business need, you can gain buy-in by answering these questions: What’s the risk of not investing? How would the organization suffer? Imagine what failure to make decisions looks like at your organization. The C-Suite will need to know the ROI of your idea, so relating them back to the bottom line is crucial.

As for McCuiston, “We caught a potential problem in its infancy stages and had a solution for it.”

McCuiston is speaking of Refresh, an annual enterprise-wide culture event for all Virgin America employees. The first annual event uncovered a challenge that a majority of employees were experiencing: It was difficult to create a strong culture when a majority of Virgin America’s workforce was spread out across the country.

“At Virgin America, there was a great business case for centralizing our leadership development team into a separate department from operations. I sold this structural change to the C-Suite by researching the best-of-the-best leadership and learning and development initiatives out there and benchmarking Virgin America against them. I then shared the results with senior leadership to show them what best in class looks like.”

Refresh brought employees together and mixed pilots, guest services, and senior leadership all in one room. As a result, both senior leaders and employees felt they had a direct connection with one another, which was important for a large organization with a dispersed workforce. In the end, the event created a family-like culture at a growing company of more than 2,700 staff members.

Outside Perspectives Can Bring Creative Ideas

Using familiar terminology and avoiding consultant speak requires a deep understanding of the organization’s inner workings. To get started, change efforts should begin with a look at the current state and an honest dialogue about the implications of not changing. The information senior executives find credible and reliable affects how an organization assesses its current state.

While some C-Suites are looking for people analytics and big data, others only care about how it will save or make the organization money, and some simply want to meet other senior executives from organizations they respect to hear their story. The takeaway is to know what will gain (and keep) your senior leaders’ attention. This is where many internal and external practitioners get held up. Again, speak your C-Suite’s language and gather the relevant evidence they want to see, be it data, research, etc.

“I enjoy partnering with external consultants because they bring a different perspective,” claims McCuiston. “As an internal practitioner, it’s easy to get bogged down with the day-to-day and for certain projects. We like to bring in external folks for creative, cutting-edge ideas and a pulse on the latest in the field of organizational development (OD).  What I’ve also found helpful in selling ideas are consultant partners who are careful not to use corporate or consultant speak. Instead, they come in with a good idea using simple terminology that can be digested by our busy senior executives.”

McCuiston’s team recently partnered with Gallup to illustrate what the return on investment would be for a leadership development initiative. Gallup conducted research over the course of three months that enabled the Virgin America team to show value to their CEO and CFO, and for them to believe in and agree with the idea. “It took a combination of the right terminology and great research to sell them,” says McCuiston.

Some Resistance Is Natural, Build Trust First

Selling a large change initiative to your C-Suite the first time around may be met with resistance. This is only natural due to other factors like competing priorities, available resources and funding, or rapid growth, to name a few. Does it mean your idea is weak? No, it doesn’t. The key is patience. Build trust and credibility with your senior leaders through small and targeted OD initiatives that are executed well and deliver meaningful results. These smaller projects will be easier and quicker to implement, but when all is said and done, don’t lose sight of your big idea. There will be a time and place to bring it to the table again.

If you don’t have touch points with the C-Suite, build relationships with colleagues who do. Ensure they’re aware of your change ideas and get them in your corner.

“At Virgin America, I’ve invested a lot of time in building trust with our C-Suite,” says McCuiston. “I was lobbying for leadership development initiatives when I first started at the company in 2006, and our leaders didn’t decide to invest in them until 2015. During those in-between years, I built credibility through other learning and development initiatives and was able to generate enough trust to finally sell the need for a strong leadership development program.”

“Another way to build credibility is finding out what organizations and leaders your C-Suite admires,” states McCuiston. “Why do they admire them? What makes these companies successful and worthy of their admiration? It could be these organizations have an OD program that helps them be at the top of their game. Use these companies as case studies when trying to sell ideas to your own leadership.”

Your Internal Change Agent Checklist

At gothamCulture, we think being an effective internal change agent requires a combination of the head, the heart, an OD toolkit, and relationships. You may not have all four of these components right now, but to drive change quickly in volatile or rapidly growing organizations, you’ll want to consider how you can adopt the right combination of these components and the elements under them.

internal change agent checklist

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Here’s a breakdown of the four components:

The Head

  • Knowledge: An understanding of the problem and proposed solution
  • Skills: The ability to carry out tasks
  • Credibility: A trusted and reliable source
  • Talent: Having natural and special abilities

“Talent is different than skill,” says McCuiston.  “Talent brings creative, innovative ideas and thinks of the end-to-end user experience to support those ideas. Talent takes a formulaic OD idea and makes it customized and special.”

The Heart

  • Innate passion for the idea
  • A true care for your organization and the employees involved
  • Hard work
  • Belief that you can make things better

Hint: Your heart will help with executive presence. We agree with McCuiston: Be who you are, but know your audience and customize your message whether you’re communicating to the C-Suite or board of directors. If you don’t match the culture in the room, your ideas will fall flat.

OD Toolkit

  • A rehearsed 30-second elevator pitch for your idea and why it helps solve a business need
  • A blueprint for the end user experience design
  • Industry research and case studies for benchmarking
  • External consultants

External consultants may not be needed for every initiative, but they can bring fresh thinking and provide specific subject-matter expertise when needed. Consultants should work with you to figure out what the real problem in your organization is through dialogue, research, assessments, and data analysis/reporting.

Along those lines, if you lead human resources internally for your company, you must be intentional about your role. When you’re sitting at the table with the C-Suite, are you their peer or are you selling a solution? It’s imperative that external consultants whom you bring in understand your role, too.

Relationships

  • Supportive leadership
  • Internal champions for your ideas who have touch points with the C-Suite
  • An internal network
  • Mentor (inside or outside of your company)

“You won’t win every battle, but keep fighting and don’t get discouraged,” says McCuiston. “Leverage mentors and champions, and help your C-Suite solve problems that will help them meet business objectives.”

So, the next time your senior executives think replacing talent is the only way to increase employee engagement, yet you think the solution lies elsewhere, consider this change agent checklist. If all the boxes aren’t checked, identify the gaps and figure out how to close them. This will get you one step closer to breaking through to senior executives and building the credibility necessary to be a true internal change agent.

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Rachel Chadderdon

OD Professional at gothamCulture
Rachel Chadderdon is interested in improving company culture and employee development practices at all levels within organizations. Rachel is also passionate about aligning culture, leadership development, change management and communication to organizations’ missions, visions and overarching business strategies.
Rachel Chadderdon

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