Case Studies
Read our case studies to see how we've helped clients improve their organization's culture and leadership performance.
NYCT: Transforming a Key Role to Meet the Next Generation of NYCT Customer Service Training Demands
In partnership with gothamCulture (gC), NYCT developed a comprehensive four-day training program for approximately 3,500 Station Agents, focusing on excellence in customer service
Federal Agency Division: Removing Cultural and Operational Barriers in a Large Federal Agency
How a business center within a division of a large federal government agency identified areas for improving processes, technologies, customer experience, and culture.
State of Alaska Department of Revenue: Organizational Culture
How the State of Alaska Department of Revenue used data-driven decision-making to improve organizational culture, morale, and productivity.
NYC Department of Education: Leadership Development
How the New York City Department of Education is training its next generation of leaders.
Ascentra Credit Union: Culture Transformation
How Ascentra Credit Union took control of its culture.
JetBlue: Process Improvement
Reorienting culture for better business results. How JetBlue engaged crewmembers to solve their operational problems.
IT Department of a Larger Hospital System: Culture Transformation
How the IT Department of a large hospital system leveraged culture as a strategic business driver.
Public Transit Authority: Alignment and Leadership Development
How a public transit authority achieved organizational alignment to achieve its goals.
Tech Firm: Leadership Program Architecture
How a growing tech firm improved the delivery of critical management skills to its global managers through Leadership Principles and a Leadership Program Architecture.
Promedica: Leadership Development
How gothamCulture helped ProMedica develop high performance through the lens of leadership and culture.
Large Public Trust: Board Alignment
How a Board of Trustees achieved significant organizational alignment and change.
Federal Government Agency: Onboarding Experience
gC helped improve the employee onboarding experience that was affecting productivity, work performance, engagement, morale, and retention.
Comair: Organizational Change Management
How Comair created a clear case for change by gaining commitment from key stakeholders through engaging and creative methods.
The Milspo Project: Process Improvement
How gothamCulture helped to refine internal processes and leadership development for The Milspo Project.
jetBlue: Culture of Service Excellence
How jetBlue started new conversations with crew members and help them reconnect with jetBlue’s mission.
Bronx Community Health Network: Change Management
Through a dialogue-design and facilitation process, gothamCulture led BCHN through a discovery process that would help them understand how culture makes or breaks the
implementation of a strategic plan.
U.S. Military Department: Leadership Development
How gothamCulture provided leadership coaching and training to improve operations in a U.S. Military Department.
IT Department of a Large School System: Culture Assessment
How leaders in an IT department gained insight into its culture, equipping themselves for future challenges.
Saas-Based Payroll & Management Company: Culture Articulation
How gothamCulture helped a SaaS-based payroll and human capital management software articulate its culture to support growth.
Workscapes: Culture Assessment
Through a dialogue-design and facilitation process, gothamCulture led Workscapes through a process that would help them understand four main areas of opportunity for culture change.
Mass Transit Organization: Leadership Development
A mass transit organization successfully developed leaders to better achieve culture change goals.