The Tension Between Technology And Engagement In The Workplace

technology employee engagement

Employee engagement has had quite a run in the spotlight and many organizations are intent on cracking the code to develop and sustain high levels of engagement that, in turn, drive other business performance outcomes.

Research suggests a direct connection between engaged employees and a variety of performance outcomes, including productivity, profitability, reduced turnover, and customer experience. Yet, sites like Gallup continue to report that only one-third of the global workforce is engaged at work.

There are multiple theories as to why employees may disengage with their employers, but my recent conversation with Mike Ettling, president of SAP SuccessFactors, shed light on a technological factor that I hadn’t previously considered.

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Can’t We All Just Learn to Disagree? A Post-Election Reflection on Healthy Conflict

healthy conflict

In the wake of the election, we are all trying to figure out how to move forward. We’re trying to learn the lessons that one of the most divisive political campaigns in history has taught us. We are struggling to bridge what feels like an ever-widening chasm between two very separate American publics.

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How Technology Empowers Your Talent Management Strategy

technology talent management strategy

I thought I’d struck pay dirt when I landed my first internship in college. I was interning in the Human Resources department of a trucking company and I felt like I’d finally arrived.

My responsibilities included sitting alone in an office all day, screening resumes for truck drivers and forklift operators, conducting phone screenings, and setting up in-person interviews if candidates met certain criteria. Spending countless hours alone in a room with stacks of applications, a computer, and a telephone made me appreciate the effort it takes to find the right talent to move an organization forward.

Looking back twenty years later, it’s astonishing how things have changed and how—in some ways—they’ve stayed the same. Technology has evolved through several evolutions over the last two decades, and those paper job applications are a thing of the past.

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Are You at Work on Your Own Planet? Or, How Empowered Are Your People?


Sol 17 – I woke up today with a killer headache, alone in an unknown place, with a book full of instructions on what to do next. The worst thing is, I have no idea who I am.

Sol 19 – Major breakthrough today. I remember, my name is Susan. I work here. Unfortunately, I don’t remember where “here” is.

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The War For Talent Is A Myth And Here’s Why

war for talent myth

The “war for talent” has been raging for years. Companies are doing whatever they can to attract and retain the highest caliber workforce possible in our fast-moving and hypercompetitive business environment.

But some leaders in the talent space, like Mike Ettling, president of SAP SuccessFactors, don’t buy into the “war for talent” narrative, suggesting that we have created this pervasive belief through the influence of our own biases.

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Clash Your Way Towards Psychological Safety (and Innovation)

clash towards psychological safety

In our quickly expanding, technologically reliant world, uncertainty and interdependence are far more common now than, say, 30 years ago.  This rapid change has given way to agile organization structures, functioning in more democratic or flat ways. Frameworks (i.e. Scrum, XP, Lean) have aided these sort of initiatives, and the need for them has become increasingly more relevant.

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Responsible Data Consumption: How to Know Enough Not to Be Dangerous

Responsible Data Consumption: How to Know Enough Not to Be Dangerous

No matter where you sit in your organization, you can’t escape the push to use data to inform your next steps and strategy, nor should you. The amount of data available at your fingertips may vary, but I’d bet dollars to donuts that you have enough to help you improve decision-making, both for yourself and your organization.

“But I’m not a trained researcher, or a data scientist, or a….” I hear you begin to clamber.

Luckily, you don’t need letters after your name to be a smart consumer of data and findings. You only need patience and confidence as you thoughtfully consider the information in front of you. Remember that while you may not be a statistical wizard, you do bring your own flavor of insight and expertise to the table.

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